Pricing
Simple pricing that grows with your conversations.
Every plan starts with a 14-day free trial. No credit card, no seat fees, cancel anytime.
How many conversations a month?
3,000
/ month
Resolved by Relay
~2,100
Agent hours saved
~210h
Recommended plan
Growth
$199
/mo
Growing support teams
5,000 conversations/mo included
Starter
Small teams getting started
$49
/mo
Billed monthly
1,000 conversations/mo
Website chat
1 knowledge source
Email support
Growth
Fits your volume
Growing support teams
$199
/mo
Billed monthly
5,000 conversations/mo
All channels
Unlimited sources
Actions (refunds, orders)
Human handoff
Analytics
Enterprise
Large or regulated companies
Custom
Tailored to your volume
Unlimited conversations
SSO
Custom AI rules
EU/US hosting
Dedicated manager
SLA
All plans include a 14-day free trial. No credit card required.
Compare plans
Feature
Starter
Growth
Enterprise
Usage
Conversations per month
1,000
5,000
Unlimited
Extra conversations
$0.06 each
$0.04 each
Custom
Knowledge sources
1
Unlimited
Unlimited
Languages
50+
50+
50+
Channels
Website chat
✓
✓
✓
—
✓
✓
WhatsApp and Messenger
—
✓
✓
Zendesk, Intercom, Freshdesk
—
✓
✓
Automation
Answers with linked sources
✓
✓
✓
Actions (refunds, order changes)
—
✓
✓
Human handoff with summary
—
✓
✓
Custom AI rules
—
—
✓
Control and security
Review mode
✓
✓
✓
Insights dashboard
—
✓
✓
SSO and SCIM
—
—
✓
EU or US data hosting
—
—
✓
Uptime SLA
—
—
99.95%
Support
Email support
✓
✓
✓
Live chat with our team
—
✓
✓
Dedicated success manager
—
—
✓
Billing questions
What happens when the trial ends?
+
What if we go over our conversation limit?
+
Can we switch plans later?
+
Do you charge per agent or per seat?
+
Do you offer discounts?
+
How do we pay?
+
● 14-day free trial
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