New
Relay now handles refunds and order changes →
Resolve 70% of support tickets before your team wakes up.
Relay learns your help docs in minutes and answers customers in chat, email and WhatsApp, in your brand voice. Your team only handles what really needs a human.
✓ No credit card required
✓ Setup in 10 minutes
✓ Cancel anytime
Live conversation
Relay
Online · 03:12 AM
Order support
Last night’s shift
Your team: offline
00:00
02:00
04:00
06:00
08:00
254 resolved · 4 handed to humans at 9 am
1,284
conversations resolved today
41s
Avg. reply time
4.8 / 5
CSAT
2,400+ support teams
★★★★★
4.9 / 5 from 600+ reviews
Northwind
Lumen
Parcelly
Brightdesk
Orbitly
Kinfolk Supply
Vaultio
Orbitly
Kinfolk Supply
Vaultio
Northwind
Lumen
Parcelly
Brightdesk
01
The problem
Your team answers the same 50 questions every day.
Support volume grows faster than headcount. Customers wait, agents burn out, and the hard tickets get buried.
Support inbox · this week
1,412 open
J
How do I reset my password?
×412
M
Where is my order?
×388
S
Can I get a refund?
×251
K
How do I change my plan?
×197
A
Do you ship to Canada?
×164
P
Where is my order?
×388
L
How do I reset my password?
×412
60% of tickets are questions your docs already answer.
60%
Repetitive questions
Password resets, order status, refund policy. 60% of tickets are questions your docs already answer.
14h
Slow replies after hours
Customers write at 11 pm and hear back the next afternoon. Most never come back.
$45k
Hiring can’t keep up
Every new agent costs $45k+ a year and takes 6 weeks to train.
02
How it works
Live in 10 minutes. Smarter every day.
Average setup: 10 minutes
1
2 min
Connect your knowledge.
Add your help center, docs, PDFs or website URL. Relay reads everything in minutes.
help.fernly.com
214 articles
Returns-policy.pdf
12 pages
Notion · Support wiki
48 pages
2
5 min
Set your rules.
Choose the tone, what Relay can answer, and when to hand off to a human.
Tone
Friendly
Formal
Playful
Issue refunds under $100
Hand off billing disputes
Answer medical questions
3
3 min
Go live everywhere.
Add one line of code to your site, or connect Zendesk, Intercom, email and WhatsApp.
<script src=”relay.js”
data-bot=”fernly”></script>
Website chat
Zendesk
Relay learns from every conversation your team resolves, so answers keep improving.
03
See it in action
Ask Relay anything a customer would.
This demo is trained on a sample online store. Try a question below.
Ask as a customer
R
Relay · Fernly Outdoor
Demo, trained on a sample store
Online
Hi! I’m Relay, the assistant for Fernly Outdoor. Ask me about orders, shipping or returns.
Pick a question on the left…
What Relay did
Pick a question. You’ll see the source Relay used, how sure it was, and any action it took.
04
Features
Everything your support team wishes it had.
Answers from your docs
Every reply is based on your own content, with the source linked, so customers can trust it.
Unworn items can be returned within 30 days for a full refund.
help.fernly.com/returns-policy
Takes real actions
Refunds, order changes, cancellations and bookings, done inside the chat, not just explained.
Refund · #4821
$49.00
Refund issued
Smart human handoff
Hands over to your team with the full conversation, so customers never repeat themselves.
+ summary
S
Speaks 50+ languages
Support global customers in their own language without hiring for it.
Hola
Bonjour
Hallo
Ciao
Olá
こんにちは
مرحبا
नमस्ते
Your brand voice
Set the tone once (friendly, formal, playful) and every reply sounds like your team.
FRIENDLY Hey Maya! Sorted, your refund is on its way.
FORMAL Dear Maya, your refund has been processed.
Insights dashboard
See what customers ask most, where docs are missing, and how much time Relay saved.
Order status
Password reset
Refund policy
Plan changes
Shipping to Canada
doc missing
312h
saved this month
1 gap
in your docs
05
Use cases
Built for teams that talk to customers all day.
06
Integrations
Works with the tools you already use.
Connect in one click. No developers needed.
Help desks
Zendesk, Intercom, Help Scout, HubSpot
Channels
Website chat, Email, WhatsApp, Messenger, Telegram
Stores and billing
Shopify, WooCommerce, Stripe
Knowledge
Notion, Google Drive, Confluence
70%
of conversations resolved without an agent
41s
average first reply time
24/7
coverage in 50+ languages
08
Security
Your data stays yours.
Built for teams that handle sensitive customer information.
You stay in control.
Review mode lets agents approve replies before they’re sent. Turn it off per topic once you trust the answers.
Waiting for approval
Review mode · on
Hi Jordan, I’ve verified your identity. Your current balance is $2,418.60 and your next statement closes on November 1.
Identity check passed
PII masked in logs
Approve & send
Edit
Never trains on your data.
Your conversations and docs are not used to train any AI model.
Encrypted end to end.
AES-256 at rest, TLS 1.3 in transit.
Compliance ready.
SOC 2 Type II, GDPR, and data hosting in the US or EU.
SOC 2
Type II audited
GDPR
EU data residency
ISO 27001
Certified ISMS
HIPAA-ready
BAA available
09
Pricing
Pay for results, not seats.
How many conversations a month?
3,000
/ month
Resolved by Relay
~2,100
Agent hours saved
~210h
Recommended plan
Growth
$199
/mo
Growing support teams
5,000 conversations/mo included
Starter
Small teams getting started
$49
/mo
Billed monthly
1,000 conversations/mo
Website chat
1 knowledge source
Email support
Growth
Fits your volume
Growing support teams
$199
/mo
Billed monthly
5,000 conversations/mo
All channels
Unlimited sources
Actions (refunds, orders)
Human handoff
Analytics
Enterprise
Large or regulated companies
Custom
Tailored to your volume
Unlimited conversations
SSO
Custom AI rules
EU/US hosting
Dedicated manager
SLA
All plans include a 14-day free trial. No credit card required.
10
Blog
Playbooks from the support floor.
View all articles →
AI & trust
Inside review mode: how we keep AI answers honest
Agents approve replies before they're sent, then switch topics to automatic once they trust them. Here's how it works.
Ravi Menon
·
6 min read
Customer stories
What 9,000 Black Friday conversations taught Parcelly
Two agents on shift, 9,000 conversations, no backlog on Monday. How Parcelly prepared for its busiest weekend.
Leila Haddad
·
5 min read
Playbooks
Write help docs that AI can actually answer from
Short pages, one question each, the answer in the first line. Small changes that make every AI answer better.
Jonas Weber
·
8 min read
Will Relay give wrong answers?
+
How long does setup take?
+
Can my team review replies before they're sent?
+
What happens when Relay can't help?
+
Do you use our data to train AI?
+
What counts as a conversation?
+
14-day free trial
Give your team their evenings back.
Join 2,400+ support teams that let Relay handle the repetitive questions.
Resolved just now
Refund issued for #4821
Maya · Parcelly
38s
Password reset link sent
Leo · Lumen
12s
Plan upgraded to Pro
Ines · Orbitly
54s
Identity verified, balance shared
Kofi · Vaultio
41s