We don't train on your data. Here's what that means
Your conversations and docs never improve anyone else's model, ours included. A plain-language look at how we keep that promise.
Ravi Menon
Head of Trust & Security
5 min read

"We don't train on your data" is easy to say. Here is exactly what it covers, and how you can check it.
What stays yours
Your help docs, customer conversations and settings are used only to answer your customers. They are never added to a training set, shared between workspaces or sold.
How we enforce it
Each workspace has its own isolated index
Model providers are contracted for zero data retention
Every access to customer content is logged and reviewable
Enterprise customers can also choose US or EU hosting and set their own retention period.
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